The training agency for travel writing and travel photography
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Privacy and cookies policy

Our Privacy Policy

Your privacy is important to Travellers Tales (“TT”, “we” or “us”). We are committed to safeguarding and respecting the privacy of our website visitors; this privacy statement sets out how we will treat your personal information. We aim to be clear when we collect your data and what we will do with it.

Your personal data is protected by the General Data Protection Regulation(GDPR), and the Privacy and Electronic Communications (EC Directive) (Amendment) 2011.

We will review and update this this privacy statement as required and we shall post changes on this page, so you are always aware of how TT uses your personal information. You can check this page periodically to ensure you are happy with any changes.

We hope that this policy statement will answer the questions that you may have about how we manage and protect your details, but if you have any questions which are not answered by this statement, please contact us.

1. What personal information does TT collect?

TT collect, store and use the following kinds of personal information:

  • your name;
  • your contact details (including postal address, telephone number, e-mail address and/or social media identity);
  • information about events and activities which we consider to be of interest to you;
  • information about your activities on our website and about the device you use to access it (which may include your IP address, geographical location, browser type and version, referral source, entry page, exit page, length of visit, number of page views, route taken through this website, and similar information); and
  • any other information that you choose to send to us.

 

Certain types of personal information are in a special category under data protection laws, as they are considered to be more sensitive.  Examples of this type of sensitive data would be information about health, racial or ethnic origin, religious beliefs or sexual orientation. We only collect this type of information to the extent that there is a clear reason for us to do so, for example where we ask for information for the purpose of providing appropriate services or support.

2. How do TT use your information?

Personal information submitted to us via this website or directly via email or post will be used for the purposes specified in this privacy statement.

We will use your personal information to:

  • enable your use of the services available on the website;
  • improve your browsing experience;
  • respond to your enquiries and requests;
  • process bookings and requests from you;
  • send you email notifications and letters related to our services;
  • provide you with information about our activities or about events you sign up to attend;
  • provide you with information about specific areas of interest that you sign up to receive;
  • communicate with you;
  • generate reports on our work, services and events;
  • conduct due diligence;
  • monitor website use to identify visitor location, guard against disruptive use, monitor website traffic and/or personalise information which is presented to you;
  • audit and administer our accounts;
  • meet our legal obligations, for instance to perform contracts between you and us, or our obligations to regulators, government and/or law enforcement bodies; and
  • deal with enquiries and complaints made by or about the use of your data.

 

On occasion when TT wishes to highlight the particular achievements of a student or customer, or tell their story, the individual in question will be consulted on the use of their data and their express permission sought before any data is published.

3. What is TT’s legal basis for processing personal data?

Personal information is processed according to the General Data Protection Regulation for the following reasons:

  1. as necessary for the performance of tasks carried out in the business;
  2. as necessary in the pursuit of the legitimate interests of the business;
  3. for compliance with legal obligations;
  4. where necessary we ask you for specific consent to use your information in a certain way, and you agree to this (for example when we send you updates about our activities or events via e-mail). Where we use your information for a purpose based on consent, you have the right to withdraw consent for any future use of your information for this purpose at any time.

 

4. How long do TT keep your information?

Register for communications about our activities – If you sign up to receive communications about our activities you will be able to change your preferences or unsubscribe at any point.

Partners – we will only share your details with our partners with your consent.

Surveys - As part of our commitment to excellent service, TT may collect data from customers through surveys. These surveys are occasional. Their purpose is to provide us with indicators and case studies of performance or impact. Their results are anonymised. Due to the requirement to consider year on year comparisons, all data collected will be kept indefinitely. TT acknowledges that some of the information disclosed in the surveys will be of a confidential nature for varying reasons. For this reason, the data will not be shared outside the TT team without permission. Equally, it will not be used as the basis of any marketing or fundraising activities that TT may carry out in the future without permission. TT may use the data as part of our work in building partnerships, but it will be anonymised.

5. Communications

In addition to the above, some information about customers may be used for external communications or marketing purposes, but only with express permission from the individual concerned. Members of the public who sign up to receive information from us will be covered by the provisions of this policy.

6. With whom do TT share personal information?

We may disclose information about you to any of our employees and tutors as reasonably necessary for the purposes as set out in this privacy statement. All roles mentioned above sign up to TT’s Privacy Policy.

We will never sell or rent your information to third parties for marketing purposes. However, we may disclose your information to third parties in connection with the other purposes set out in this policy; however, the third parties would be bound by a confidentiality agreement which would prevent them from using this information for any other purpose. These third parties may include:

  • commercial partners, suppliers and sub-contractors (including FormAssembly, an online form provider; and Mailchimp, an email marketing platform) who may process information on our behalf;
  • analytics and search engine providers;
  • IT service and website support providers.

 

In addition, we may disclose your personal information:

  1. to the extent that we are required to do so by law;
  2. in connection with any legal proceedings or prospective legal proceedings;
  3. in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and 
  4. to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy statement, we will not provide your information to third parties.

7. Your Rights

You have the right to be informed, which is the purpose of this Privacy Policy.

The accuracy of your individual identifying information is important to TT. You have the right to have inaccurate or incomplete information we hold about you corrected – at most within one month. If you change your email address or if any of the other information we hold is inaccurate or out of date, please get in touch with the details.

You have a right to request access to the personal data that we hold about you and also the right to request a copy of the information we hold about you. We will provide you with this unless legal exceptions apply. Provision of such information will be subject to the supply of appropriate evidence of your identity. We aim to issue an initial response to all enquiries within five working days and will offer a full response to all information access requests within thirty working days of receipt. There is no fee for this unless you make repeated requests of the same data.  If you want to access your information, please email a description of the information you want to see to info@travellerstales.org.

You also have the right to restrict or stop the processing of your personal information if you contest its accuracy or object to its processing for example if some information we hold on you isn’t right; we’re not lawfully allowed to use it; or you believe your privacy rights outweigh our legitimate interests to use your information for a particular purpose and you have objected to us doing so. In such cases processing will be restricted until the matter is resolved and we will inform you of that resolution.

You have a right to obtain your personal information from us without hindering the usability of the data and you may ask us to provide it to you or another service provider in a machine-readable format. This right applies when we process your data with consent, pursuant to a contract and the processing is being done by automated means.

If TT rely on consent as the legal basis for processing your personal data (as set out in ‘What personal information does TT collect?’) you may withdraw your consent to that processing. However, we often rely on different legal bases for different aspects of processing, and this means that we may not be able to act on your request if we have a compelling legal reason not to. If we are processing your personal information for direct marketing purposes, and you wish to object, we will stop processing your information for these purposes as soon as reasonably possible.

If you want to exercise any of the above rights, please contact us.

Please note that exceptions apply to a number of these rights; not all rights will be applicable in all circumstances. For more details please consult the guidance published by the Information Commissioner’s Office (ICO).

8. Personal Data Security

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

TT will store all the personal data you provide on its secure cloud-based services and an additional encrypted back up on a hard drive. This information is protected using both password management tools and data encryption. TT also uses Mailchimp which complies with the EU-US Privacy Shield Framework.

9. Cross-Border Data Transfers

Information that TT collects may be stored and processed in and transferred between any of the countries in the EU in accordance with this privacy statement. In addition, personal information that you submit for publication on the website, or that you publish on your profile page, will be published on the internet and may be available around the world.

10. Other Websites

The website contains links to other websites that are not under the control of and are not maintained by TT. We are not responsible for the content or reliability of the linked websites. TT provides these links for your convenience only but does not endorse the material on these sites.

CONTACT US

If you have any questions about this privacy statement or our treatment of your personal information, please write to us by email at info@travellerstales.org.

If you have concerns about how we use your personal information, we would like to hear about it, so we sort it out. TT is committed to treating complaints seriously, sensitively, and with discretion and understanding. We aim to issue an initial response within five working days. If we need to investigate further, we will let you know we have received your complaint and how long it will take to resolve. However, if you are still unhappy you have the right to lodge a complaint about any use of your information with the Information Commissioners Office (ICO), the UK data protection regulator.

Cookies Policy

We use cookies on our website. By using our website, you agree to this Policy and you consent to our use of cookies in accordance with the terms of this Policy.

1. About Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

There are two main kinds of cookies: “session” cookies and “persistent” cookies. Session cookies only last for the duration of users using the website and are deleted from your computer when you close your browser, whereas persistent cookies outlast user sessions and remain stored on your computer until deleted, or until they reach their expiry date.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

2. Cookies On This Website

We use Persistent Cookies on this website. We use cookies for the following purposes:

  • to improve the website’s usability
  • to administer the website

 

Generally, we use cookies to help us administer this website and to improve the website’s usability. We may also use cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to user needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.

Cookies do not contain any information that personally identifies you: a cookie in no way gives us access to your computer or any personal information about you.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit.

If you do not wish to receive cookies you can easily modify your web browser to refuse cookies, or to notify you when you receive a new cookie. However, you may not be able to use all the interactive features of our site if cookies are disabled, and so in order to enjoy the Variety site to the full, we recommend that you leave them switched on.

For instructions on how to stop cookies being installed on your browser, please see http://www.allaboutcookies.org/manage-cookies.

3. Third Party Cookies

We also use third party cookies. Third party cookies may be used for the following purposes:

  • to track your browser across multiple websites
  • to build a profile of your web surfing

 

Google Analytics

In addition to the above, we use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information. Google’s privacy policy is available at www.google.com/privacypolicy.html

If you have explicitly opted in to Google’s data privacy policy, Google will associate your IP address with other data held by Google in order to identify you across multiple devices. You may refuse the use of cookies by selecting the appropriate settings on your browser. You may also stop the transmission of information generated by the cookies about your use of the website and of your IP address to Google, by downloading and installing the Google Analytics Opt-out Browser Add-on.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies.

Embedded content

Some of the content on our site is provided by third parties. This includes but is not limited to: Google Maps for interactive mapping, YouTube or Vimeo for hosted video and Flickr for images. When you visit a page containing content from one of these sites a cookie may be set. We do not have any control over these cookies and you should check the relevant third party website for more information about these.

Our website also contains embedded “share” buttons to enable users of the site to easily share articles with their friends through a number of popular social networks, such as Facebook and Twitter. These sites may set a cookie when you are also logged in to their service. We do not control the setting of these cookies, so we suggest you check the third party website for more information about their cookies and how to manage them.

4. More Information

Hopefully that has clarified things for you. Further information about cookies and how to control their use is available from All About Cookies and Your Online Choices.

This website cookies policy template is based on a free document supplied by The Legal Stop Limited through its website www.thelegalstop.co.uk